Starneti.com | Privacy Policy
Privacy Policy
Starnet
Group has created this privacy statement in order to demonstrate
our firm's commitment to privacy. The following discloses
our information gathering and dissemination practices for
www.starneti.com
We use your IP address to help diagnose problems with our
server and/or to administer our Web site. This gives us
an idea of which parts of our site users are visiting. We
do not link IP addresses to anything personally identifiable.
This means that a users session will be tracked, but the
user will be anonymous.
Our site's registration form requires you to give us contact
information like your name and email address. We use this
contact information from the registration form to send you
information about our company.
This site contains links to other sites. Starnet Group is
not responsible for the privacy practices or the content
of such Web sites.
Security
This site has security measures in place to protect the
loss, misuse, and/or alteration of information under our
control. The data resides behind a firewall, with access
restricted to authorized Starnet personnel.
If you have any questions about this privacy statement,
the practices of this site, or your dealings with this Web
site, you can contact Starnet Software (i) Ltd.
Confidentiality and Non-Disclosure Agreements
Starnet believes in ethical conduct of business and considers
protecting the vital classified information received from
client and built in to the project sacrosanct.
Company Non-Disclosure Agreements
We ensure very high-level protection of the data / code
/ know-how, received from our Customers while executing
their orders. We are ready to sign Data Non-Disclosure Agreement.
Employee Non-Disclosure Agreements
Starnet requires each of its employees to sign a very strict
contract, preventing disclosure of any information.
Service Level Agreements
Service level agreements are put in place to define the
minimum level of service that must be provided. They are,
therefore, the basis for measuring our performance. SLA's
will typically be included in the contract schedules and
cover a number of areas of service including System availability
and response times
Quality Standards
Measuring and monitoring service levels can be achieved
through user satisfaction surveys and analysis of performance
data such as system response and job turn around times.
It is not always easy to identify performance measures that
accurately reflect the Standards of service required by
the client's users. Moreover, SLA's can be ineffective documents
unless the client has practical and realistic remedies in
the event of non-performance. Such remedies might include
the withholding or deduction of agreed rebates from fees
otherwise payable to us, should the agreed level of performance
not be maintained. The client needs to be aware that SLA's
are not inflexible and there should be a review period in
the SLA to cover changing client requirements and new technology.
Property Rights for Produced Materials
All materials, produced by Starnet in the course of project
execution, e.g. software, source code, data structures,
documentation, design options, etc., fully belong to the
client unless agreed to separately.
After project completion all materials are transferred to
the client, and after he/she confirms the successful receipt,
all electronic copies of this data will be purged unless
instructed otherwise by the client.
Starnet is flexible and ready to consider additional conditions
pertinent to rights of ownership for produced materials.
Warranty and Product Maintenance
Starnet takes care in delivering a high quality product
that fully adheres to the specifications defined and approved
by the client. Thought the deliverables are tested at multilevel
by Starnet and also accepted and approved by the client,
there can be times when bugs occur after the final delivery
is made. Starnet offers to its clients 60 days (after the
final delivery), when all bugs found by the Customer are
fixed free of charge. Even after expiration of this period,
we might provide the clients short cost-free consultations
on the project concerning source code, implementation etc.
Product support
Starnet can offer paid support services for created product,
like modification of the product and creation of successive
versions, product setup, customization, and administration
at the Customer's servers, end user support.
Support team
Starnet can provide a dedicated support team to support
the product/software developed by us. The same developers
who participated in the project development group carry
out Bug fixing and product support; therefore, such tasks
are fulfilled with maximum speed and quality. The support
can also be extended to providing the email and chat support
to your customers. We can train our people to provide the
back office support required to run the projects done by
us for you.
Payment Schedule
The payment terms are as per mutual agreement between Starnet
and client.
Payment Mode
Starnet requires that client make the requisite payments
by wire transfer to our bank account in India. The wire
transfer details are different for various currencies in
which the payment is being made and is made available on
project initiation. The wire transfer sender charges, if
any, will have to be borne by the client.